Just food for thought...I'll stay out of the refund vs. discount discussion but...FTD subcontracts to a small local florist....who has to rent an extra truck for Valentine's Day ( it is a huge truck rental day.) The florist doesn't make alot of money on FTD but it is a way to increase traffic.
It V Day...and the guy they hired to do the extra deliveries calls in sick...got the flu...drank too much last night...doesn't feel like working today...or someone at the truck rental called off last night and the truck they had reserved didn't get fixed. Or someone on the rental counter made a mistake and there is no truck for them to use. Or the truck breaks down.
There are so many things that can go wrong. I am not excusing the florist but suggesting a bit of understanding as to what can go wrong. I too, would be most unhappy.
Recently I almost missed a flight because the line through security was so long. The reason...a couple employees didn't show up for work.
Whose fault is that?





Reply With Quote

Poor lad.




Bookmarks