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Thread: I dislike you FTD

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  1. #1
    Join Date
    Nov 2006
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    my own little corner
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    410
    A girl I work with had flowers delivered on Wednesday for Valentine's Day, from ProFLowers. The roses were beautiful but the vase was in about 10 pieces. She called and told them, they apologized and said they would send another vase out to her on Thursday...they did, along with another 2 dozen roses! Her office smells so good right now......

  2. #2
    Join Date
    Apr 2001
    Location
    indianapolis,indiana usa
    Posts
    22,881
    Quote Originally Posted by Trinityagain
    A girl I work with had flowers delivered on Wednesday for Valentine's Day, from ProFLowers. The roses were beautiful but the vase was in about 10 pieces. She called and told them, they apologized and said they would send another vase out to her on Thursday...they did, along with another 2 dozen roses! Her office smells so good right now......

    Wow, now thats what I call service.
    I've Been Boo'd

    I've been Frosted






    Today is the oldest you've ever been, and the youngest you'll ever be again.

    Eleanor Roosevelt

  3. #3
    Join Date
    Aug 2006
    Location
    Methuen, MA; USA
    Posts
    17,105
    Would someone please ring up Deb's hubby, and make SURE he walks in the door later today with a big grin and a sing song

    HAPPY FRIDAY!

    .

  4. #4
    Join Date
    Sep 2003
    Location
    Currently living in Ohio!
    Posts
    3,095
    I'm Missy, Deb's daughter, but I can see my hubby doing something like that
    Visit my website to learn about fabulous kitchen gadgets and cookware! www.pamperedchef.biz/melissawendl

  5. #5
    LOL that would be so funny. hehehe




    R.I.P my dear Sweet Teddy. You will be missed forever. We love you.

    http://www.hannahshands.etsy.com

  6. #6
    Join Date
    Oct 2005
    Location
    Illinois, USA
    Posts
    28,394
    Sirrahsim, did you get the flowers? It's too bad the florist wasn't able to get them to you as they were ordered. That must be one of the busiest days for florists. I hope they are beautiful, though and I hope you either get a refund or a nice discount.
    Praying for peace in the Middle East, Ukraine, and around the world.

    I've been Boo'd ... right off the stage!

    Aaahh, I have been defrosted! Thank you, Bonny and Asiel!
    Brrrr, I've been Frosted! Thank you, Asiel and Pomtzu!


    "That's the power of kittens (and puppies too, of course): They can reduce us to quivering masses of Jell-O in about two seconds flat and make us like it. Good thing they don't have opposable thumbs or they'd surely have taken over the world by now." -- Paul Lukas

    "We consume our tomorrows fretting about our yesterdays." -- Persius, first century Roman poet

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  7. #7
    I hope you get the flowers today! That's very sweet that your hubby did that for you. And it's unfortunate you didn't get them yesterday as promised. I believe in good customer service more than anything when it comes to retail, so that is disappointing you didn't get them yesterday, and I think you are totally justified in being disappointed. If you do get them today, enjoy your weekend smelling new flowers !!

  8. #8
    Join Date
    Aug 2001
    Location
    Michigan
    Posts
    18,335
    I've had similar issues with Flowers.com. My MIL's birthday is Feb. 14th. Joy! When I ordered the flowers they said since it's a high volume time they couldn't guarentee the flowers to be delivered on her birthday, but they would try, however they ended up delivering them a day early. No biggie.

    So I ordered flowers for my Grandma's birthday the same year. Her birthday is Dec. 26th. They delivered them 2 weeks early!! My grandma called asking if I knew when her birthday was.

    Then on the 26th, I get an email from Flowers.com telling me my grandma's flowers were delivered on time. Yeahhhh. Haven't used them since.
    ~Kimmy, Zam, Logan, Raptor, Nimrod, Mei, Jasper, Esme, & Lucy Inara
    RIP Kia, Chipper, Morla, & June

  9. #9
    Join Date
    Sep 2002
    Location
    Cincinnati, Ohio USA
    Posts
    11,467
    I would have been disappointed, too. An order for Valentine's Day is an order for Valentine's Day. It isn't like FTD and the local florist don't know the day is one of the busiest of the year. They surely didn't offer her husband a choice of prices: top dollar for punctual delivery, or, $20 off for tardy delivery, eh?

  10. #10
    I learned my Flower lesson many years ago = DON'T trust the Big Guys -
    the FTDs, the Flowers 'r Us, the Flowers.com ... ANY of them!

    They charge a heavy "handling charge" and really offer very little in exchange.
    Their "pictures" of the arrangement you think you're sending are at best a
    *ruff* approximation of what the local shop actually throws together. The farther the
    'giver' lives from the city of delivery, the poorer the arrangement seems to be.
    They seem to rely on the fact that the 'giver' will usually never see what he gave.

    I have had *excellent* results when I search out and call >>Directly to<< a local flower shop
    VERY close to where the flowers are to be delivered = Same city, same side of town,
    same Neighborhood, if possible. Then be sure you're speaking with the SHOP and not
    their answering service --- if it's the service, ask them to take your number and have the
    SHOP call you back ASAP.
    You'll get the opportunity to discuss *exactly* what you'd like, and possibly get suggestions on
    what's especially nice and available. The shop can offer you either a better price or
    more 'stuff' for the money when the National Chain markup and fees aren't involved.
    And usually the "little guys" really do try harder!
    Order from them a second or third time, and you'll be surprised how often they Remember you
    or your Recipient.

    /s/ Phred

  11. Just food for thought...I'll stay out of the refund vs. discount discussion but...FTD subcontracts to a small local florist....who has to rent an extra truck for Valentine's Day ( it is a huge truck rental day.) The florist doesn't make alot of money on FTD but it is a way to increase traffic.

    It V Day...and the guy they hired to do the extra deliveries calls in sick...got the flu...drank too much last night...doesn't feel like working today...or someone at the truck rental called off last night and the truck they had reserved didn't get fixed. Or someone on the rental counter made a mistake and there is no truck for them to use. Or the truck breaks down.

    There are so many things that can go wrong. I am not excusing the florist but suggesting a bit of understanding as to what can go wrong. I too, would be most unhappy.

    Recently I almost missed a flight because the line through security was so long. The reason...a couple employees didn't show up for work.

    Whose fault is that?

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