I dislike you FTD

[Sirrahsim]

I'm on hold now

[Sirrahsim]

STILL holding They keep repeating the message that they are "experiencing a higher than anticipated volume of calls" I guess I'm not the only one

[Sirrahsim]

To their credit: I did get to speak with a very nice lady who was very helpful. Unfortuately she couldn't issue the refund to me because my husband's name is on the order instead of mine but she typed up a report for us. Hubby has to call back later but she said for us to choose the "place an order" option to get to talk to someone faster. She assured me that the flowers will be arriving today but it shouldn't be a problem to get a refund even if I accept delivery because my problem is that they are late. In the meantime I got an email from them stating that the flowers were delayed to today and the offer of $10 off my next order no thanks.
Soooo hopefully once my hubby gets home he can call them up and we can get our money back

[jennielynn1970]

They should have notified you earlier that they would be delayed. I can see the discount, but as long as you are receiving the flowers, you are getting your goods, so I can't understand a refund. If you DO NOT get the flowers, I'd say, then there's a cause for a refund. I don't understand why someone would feel entitled to get something for nothing, just because it's late.

[AdoreMyDogs]

I'll never use FTD again either. I ordered flowers and a couple balloons for my mom back a couple years ago, and they forgot the balloons and one of the roses was broken, but they remembered to charge us for missing balloons. It may not seem like a big deal, but I paid a good amount for the entire arangement and the balloons were part of it, and they wern't cheap either (they were big and metalic). My mom, over the phone, described her arangement of flowers...I asked her, "what about the balloons" and she said "what balloons?".

I won't use FTD. That was the first time I used them and they screwed up. They don't have a good track record with me.

I'm sorry you guys had a problem with FTD also. I don't like that place at all.