Ugh, the thing is that the vet himself is a very nice guy and very competent. The only problem is that they apparently won't allow you to make an appointment outside of their practice hours (which is, inconveniently, 9-5). So, if you call at 6 or even 5:30, they'll answer you but won't provide you with any service. Really, really frustrating.

Anyways, I did manage to squeeze her into a Saturday morning appointment, so we'll see how that goes!