You did good, Donna. I think your tears were a good outlet for your frustration. Please don't let the jacka$$s ruin your day. I've taken phone abuse (oops-disconnected) as well as in your face abuse when I worked parttime retail. Never again, I tell ya, never again. Too many scars on my tongue from biting it.

I LOVE Hallmark stores. The workers are so accommodating and nice-at least where I go. Just think, no coupons, no hassels. Good luck! I'll keep all the digits crossed for you!(I've never seen anyone return a card, have you?)