Wow....those people sound like they regularily cause trouble.

My mom always says, ever since I can remember, after having the "pleasure" of dealing with some idiot like that, "Thank God we don't live with them/him/her!" Its good advice, but I tend to think, "How sad and horrible is that persons life that they have to make EVERY interaction a difficult, stress-filled, drama. Thank GOD I'm normal, happy and won't be dying of a heart attack in the next month because of MY attitude!"

Just think of how STUPID those people looked to all the customers and co-workers that were around you and witnessed the interaction.

Some people are just so miserable, they strive to bring everyone else down to their level. Just feel sorry for them, they're very sad and need all the prayers they can get!

BTW, I agree with your friend, 'Hallmark' is a calmer, nicer enviornment vs other retail stores. But everywhere you work/are around people, you're going to have to deal with someone who has an outburst. Its good to adopt an attitude that will deflect their drama, like water off a ducks back.

Hugs, Kelly