Another retail rant...VERY close to having a meltdown

[moosmom]

I had another lady come in and ask if we had any coupons (I had a whole bunch of them that had been used, and we're supposed to cross off the bar code with a marker so they can't be reused). I said, "No mam, I'm sorry we don't carry any coupons IN the store." Her response was, "Oh??? (very snobbily) and what are THOSE???????" I politely told her those were the coupons from customers who REMEMBERED TO BRING THEM WHEN THEY SHOPPED. I told her that if I gave her one of them, the register would reject it as an already swiped coupon. I explained that she could shop today and bring her receipt in with her forgotten coupons and we'd refund her the difference. That wasn't good enough. She didn't want to hear it. Oh well. Sucks to be her. See what I go through??

*sigh*

[Medusa]

I think your comeback was great. Having worked in service oriented businesses most of my life, I've learned not to take things personally. That certainly doesn't excuse customers' rude behavior towards you but you handled it very well and it speaks volumes about them. They would treat everyone and anyone the same way. If you had to cry at home to let off steam, so be it. Crying can be a pop off valve, a useful tool. I think you did great.

[KYS]

I am impressed with the way you handled the whole situation.
I believe some people think they will get their way if they Bully you.
Unfortunately sometimes it does work.
The way you handled it could not have been more perfect and it covers
your butt from getting in trouble.

[Catty1]

Sometimes they spay and neuter the wrong individuals...JMO...

Bed, Bath and BULLY!

[NoahsMommy]

Wow....those people sound like they regularily cause trouble.

My mom always says, ever since I can remember, after having the "pleasure" of dealing with some idiot like that, "Thank God we don't live with them/him/her!" Its good advice, but I tend to think, "How sad and horrible is that persons life that they have to make EVERY interaction a difficult, stress-filled, drama. Thank GOD I'm normal, happy and won't be dying of a heart attack in the next month because of MY attitude!"

Just think of how STUPID those people looked to all the customers and co-workers that were around you and witnessed the interaction.

Some people are just so miserable, they strive to bring everyone else down to their level. Just feel sorry for them, they're very sad and need all the prayers they can get!

BTW, I agree with your friend, 'Hallmark' is a calmer, nicer enviornment vs other retail stores. But everywhere you work/are around people, you're going to have to deal with someone who has an outburst. Its good to adopt an attitude that will deflect their drama, like water off a ducks back.

Hugs, Kelly

[Catlady711]

I can totally sypmathize with you and completely understand your frustrations!

I've worked with the public more than half of my working life, including a laundrymat and a grocery store on a midnight shift. Talk about some WEIRD rude people on a graveyard shift! We had a creepy crossdresser who didn't shave off his beard, which honestly clashed with his stuffed bra pink sweater. And the unshaven male legs in the black nylons clashed with the black split skirt and tennis shoes! I had a guy call once at the store with a baby screaming in the background, the guy cussed me out every which way because his milk was spoiled and his kid wanted some cereal. I've had drunks trying to do laundry, and hoity toity fussy people who look down at their nose criticize how their dry cleaning was bagged when they picked up their clothes. I've had where I work now someone come in to buy Frontline Plus and I explain to the guy how to open the package and use then an hour later his wife comes in with a totally massacered package saying it was 'empty' when she finally got it open (despite the oil all over the package) and demanded a free replacement. She didn't like it when I told her I couldn't do that and cussed me out 3 ways from tomorrow. I've had customers whine about our prices (which are low for the area) and claim 'poverty', gripe, and complain all while they are in the building only to get into a brand new caddy, pt cruiser loaded, or avalance when they leave.

So YUP, I totally understand the frustration. Best you can do is rant when you can, smile when you should, think of all the things you'd like to say while the person is ranting and grin thinking of how they'd react if you said it.

If that doesn't do it, and you think you've had a really bad day dealing with customers, try this website....
http://www.customerssuck.com/

It always makes me feel better about the customers I have to deal with sometimes and realize it could always be worse.

[K9karen]

You did good, Donna. I think your tears were a good outlet for your frustration. Please don't let the jacka$$s ruin your day. I've taken phone abuse (oops-disconnected) as well as in your face abuse when I worked parttime retail. Never again, I tell ya, never again. Too many scars on my tongue from biting it.

I LOVE Hallmark stores. The workers are so accommodating and nice-at least where I go. Just think, no coupons, no hassels. Good luck! I'll keep all the digits crossed for you!(I've never seen anyone return a card, have you?)