That is so very sad. I'm so glad you were able to be there for Crystal. And yes, if my dog were in either position, I would have wanted you to do exactly what you did. As for that woman, some people always have to find something to complain about. Maybe she'll stop coming there now. I feel so bad for the owner, losing her dog that way and right before Christmas, too. Maybe you could get her a card. If you do, we could leave notes and you could print it out for her.