I keep telling myself this. I have no idea why I stay there. Each time I say "next time there is a problem I'm gone for sure" *sigh* I'll wait until after xmas and if no sign of change I guess I should start looking for a new job.

Manager tells me that if I go see higher up boss, all he will do is relay it back to her to solve. I don't think she is really a manager, she is more like a babysitter.

Thanks for the advise.

Kitten: normally I agree, and I would NEVER talk to the customers about problems going on. I can only make so many excuses up for him. I have had people get really pissed off at ME for something he did. and I just have to say "sorry about that" and continue to look bad. (this has happened) As I said this happens a lot. Nothing was being done.