Vent??

[kitten645]

Personally speaking, if one of my employee's bad mouthed another to a customer I'd be PISSED. That's not the customers job to hear about internal crap...HOWEVER!!!!! I don't work with Aholes and anything bad said in front of a customer would be something I, as a manager' would have addressed PRIOR to it getting to the point of venting to the clientel.
That being said, I assume you work full time? Regardless...do you REALLY want to be MISERABLE that many hours a week? You arent' responsible for your mom's situation. GET OUT!! How long are you going to put up with feeling lousey? Someone else suggested that you AND your mom both get out, which I agree with. However, it might not be as easy for her to make a horizontal move (find a management position elsewhere). You on the other hand should have no problem finding another position with compitent management. I bet most restaurants would KILL for someone with 6 years experience. Hit the papers and look for another job NOW. Nothing is going to get better and will most likely get worse where you are now.

[anna_66]

Audrey I'm really sorry your problems seem to be getting worse.

I tell you, I know how it is. I went through a smiliar thing with management at my job last year. I got lucky and they replaced all 4 of my bosses

Can YOU go above your boss to her boss? That's what we do at my work. Then they take it from there.
There is no way she should have ever yelled at you. Like others said, she obsviously has no management skills.

I know you feel comfortable at your job (just like me). But if you can't get it resolved, you shouldn't stay were you are.

[Freedom]

Just keep job hunting, sooner or later you will be ablet o move on to something better.

Sorry to read you have to go through all this. Can you talk tot he next level up mangement wise? If everyone received a pressie except you, that was noticed by everyone and is very poor management!