You have a lousy boss who has no people/diplomatic skills. Doesn't matter how long the cook's been there. Right is right/wrong is wrong. Sounds like she's not too crazy about HER job and has no managerial skills. Believe me, I've been there and it's tough. You don't want anyone to hate you etc., but fair is fair. You sound like a dedicated, loyal employee. I was always super honest and friendly with customers I had..only because they knew I was busting my butt, covering other people's butt and trying to survive. If your customers go elsewhere..it's not your fault. Good luck, honey. Life is tough, and this is just the start for you. Hang tough kiddo.HUGS!