What do you think I should do?

[Taz_Zoee]

Wow, that's not happy.
I would suggest that you document EVERY little thing that he does wrong. Document with facts, not opinions. Also document who, if anyone, was around to hear him say the things he is saying. After a while take that to the manager.
Good luck!

[shais_mom]

what an arse!
if the manager isn't doing anything find someone above his/her head. Like the owners. bad customer service make for less $$ in their pocket!!! Sending someone away makes their money go away also!

[Catty1]

If you get other customers who want to help you, ask them to please write a letter to the manager.

Why can't your mom fire him? Or can she not influence the other manager?

Maybe your mom needs you, but the business needs a cook!

[slleipnir]

My mom is the bar manager (in a hotel) the Cook is the cook manager. He's been there for like...20 some years I'd say. our hotel manager seems like she can't be bothered. She can't just "fire" him because he's been there so long (apparently) and he will make a fuss so they just don't do it. As I said, I'm going to see the manager of the whole hotel chain on Monday. My customers also said they would phone and talk to him themselves saying I shouldn't have to put up with that. One of my regulars even said he'd go up and pound on him hahah. I'm not sure if he was joking or serious (I felt like saying, please!! do!!) I know that wouldn't solve anything anyway.

[Catty1]

YAY! The customers have the loudest voice! I hope a few more of them start calling also!