Help with internet issues

[Karen]

There's obviously some malware on there. Make sure everyone has their passwords written down from IM and other stuff, and any and every necessary files - like homework and papers, etc, backed up to CD, then you'll have to reformat the drive, which mean installing everything from the recovery disks, back-ups and Windows install disks and starting from scratch. It's a pain in the neck, yes, but worth it.

[Catlady711]

There's obviously some malware on there. Make sure everyone has their passwords written down from IM and other stuff, and any and every necessary files - like homework and papers, etc, backed up to CD, then you'll have to reformat the drive, which mean installing everything from the recovery disks, back-ups and Windows install disks and starting from scratch. It's a pain in the neck, yes, but worth it.

Also adding that each backup CD should be scanned with the updated virus/spyware BEFORE it's loaded back up on the computer again. Whatever nasty thing is on the cpu now may get backed up accidentally on the CD and would reinstal itself again.