Help with internet issues

[kittycats_delight]

Kim,

Unfortunately some nasty viruses cannot be destroyed by simply reinstalling windows. We had one a while ago (when we were in canada) where we had to complete format our HD and start completely from scratch. After you reinstall your OS and reinstall you virus protection and update it be sure to run your virus scan if the virus is still detected then your HD will have to be formatted. Hopefully it won't come to that. Good Luck.

Michelle

[Karen]

There's obviously some malware on there. Make sure everyone has their passwords written down from IM and other stuff, and any and every necessary files - like homework and papers, etc, backed up to CD, then you'll have to reformat the drive, which mean installing everything from the recovery disks, back-ups and Windows install disks and starting from scratch. It's a pain in the neck, yes, but worth it.

[Catlady711]

There's obviously some malware on there. Make sure everyone has their passwords written down from IM and other stuff, and any and every necessary files - like homework and papers, etc, backed up to CD, then you'll have to reformat the drive, which mean installing everything from the recovery disks, back-ups and Windows install disks and starting from scratch. It's a pain in the neck, yes, but worth it.

Also adding that each backup CD should be scanned with the updated virus/spyware BEFORE it's loaded back up on the computer again. Whatever nasty thing is on the cpu now may get backed up accidentally on the CD and would reinstal itself again.