I finally gave up and transferred my albums to Shutterfly last week. I never got my CD after "yelling" to them about it, over and over. They never charged me, but I never got anything, either. Once you make the move to Shutterfly, your albums are gone from Imagestation. I think I have all of those pictures, anyway, but I needed to be sure as Murphy, Zipper, Mimi and Lilly were all there and I can never take another picture of any of them.