Sony ImageStation is closing

[Cinder & Smoke]

Both Robin and I did (she ordered the CDs and me the DVDs) and neither of us have received ours

they said it would be sent out within the next week ...

Just today I sent them an email. It's been 2 months since I ordered!

"Customer Service" is a bit of a BAD JOKE with ImageStation!

In August I noticed a bunch of my Albums were "Not Available"!
After multiple "On Line" discussions, all promising "will be fixed in a week",
the albums slowly began to return.

I ordered my Archive DVD on September 4th ...
I lost track of how many times I opened an On Line Help "discussion" to find out WHERE it was ...
I started bugging them ONCE a WEEK in September ... the "excuse" and the promise of "we're working on it" was different every time ... those clowns have quite the Imaginations!

Just this week the DVD finally arrived! (Along with a duplication of about 130 4x6 Prints I ordered
with the DVD - they sent the photos right away in September.) I decided I was NOT going to try to tell 'em they'd duplicated the print order ...
I accept the extra prints as a THANKS for all my pain & suffering.

KEEP **BUGGIN** 'em ... sooner or later they're going to say "HEY - we're shut down ---
TOO Bad if your order isn't complete."
Get your stuff BEFORE that happens!

[lizbud]

I ordered a CD also and don't have it yet? The transfer of pics went fine
and completed a long time ago. No charge on my credit card, but no CD
yet either.

[Logan]

I finally gave up and transferred my albums to Shutterfly last week. I never got my CD after "yelling" to them about it, over and over. They never charged me, but I never got anything, either. Once you make the move to Shutterfly, your albums are gone from Imagestation. I think I have all of those pictures, anyway, but I needed to be sure as Murphy, Zipper, Mimi and Lilly were all there and I can never take another picture of any of them.

[Barbara]

Does Shutterfly do the same things as Imagestation, mainly- will I be able to post links on PT ?

[AbbyMom]

I received my DVD within two weeks. However, it comes with its own dreaded red X's. Meaning, it was created while some of the albums were not available (three out of 43 albums).

I decided not to complain and reorder because the DVD took ten minutes to load on my laptop. Instead, I plan to buy an outboard disk drive and try downloading before moving to Shutterfly.

[ChrisH]

I ordered a CD also and don't have it yet? The transfer of pics went fine
and completed a long time ago. No charge on my credit card, but no CD
yet either.

I ordered a CD back in September and all I have is an e-mail order invoice.
I just e-mailed and asked if I'm ever going to actually get the CD.

[anna_66]

I just e-mailed and asked if I'm ever going to actually get the CD.

As did I. This is the lame response I got:

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

We are continuing to work on your issue.

So more or less I guess they're telling me I'm not going to get my pictures
Good thing I always back them up to CD myself!

[ChrisH]

So that's the reply I can expect.

[RedHedd]

I LOVE this little guy! Where'd you get him?

[lizbud]

Well finally, I received my CD from Imagestation today.