Quote Originally Posted by Edwina's Secretary
The answer to how you file is how you use the files. Do you have more occasion to retrieve files by customers' name or by date?

If it is by name...then alpha. If it is by name but date is also very important...I would use a file label that has both on the label...
I've worked in Records Management for a long time and you really should decide first on how you use your files as mentioned above. Also, you should consider how long you legally need to retain your records as well. Filing is only relevant to current files, but you need an efficient system to find your files once they are boxed up or off-site.

Or you can just go here and read until your eyes fall out (literally, the bible of the Records Management world): ARMA