Ah you're pushing at an open door there, Barbara!

I loathe and detest BA. Have not used them in many many years. I loathe and detest Heathrow. I will not go through it if any other route is available - and there is always another route available. Having said that, I have never had an experience quite as bad as yours. I am somewhat baffled about your luggage, if it is coming by road they could at least bring it straight to your door!

Did you have a good holiday?