I bought one last week; I am LOVING it!

Check the batteries, check the memory card to be certain it is inserted properly.

And check this out:

http://www.steves-digicams.com/2007_.../a560_pg3.html

(Thanks MUCH, craft lady, for that reference link!)

Then, if you still don't get it, go into Best Buy and ask them; and if that doesn't work, go where you bought it.

Just my suggestions!