Woman dies in hopital waiting room

[Lady's Human]

Having sat in an emergency room with a BOC under 95% for a couple hours while the ER staff saw a grand total of two patients I can believe this happened.

After going through an entire albuterol inhaler (NOT recommended practice, but it was either that or pass out)and getting my lungs back to a functioning state, I left, called my doc, got a refill on the scrip and another scrip to assist, and wrote a letter to the hospital admin, return receipt requested. Got the receipt back, but never a response from the hospital.

Yes, I can believe it, and I can also believe that the hospital staff didn't care a damned bit.

[RICHARD]

wrote a letter to the hospital admin, return receipt requested. Got the receipt back, but never a response from the hospital.

Yes, I can believe it, and I can also believe that the hospital staff didn't care a damned bit.

In my experience you have to call the hosp admin office and complain loudly and in a shrill voice.

The AHs that have no complaint are the ones that get taken care of...
Had you sought legal advice or had 'counsel' contact the hosp, heaven and earth would have moved for you.

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Now, I am going to get vitrolic and very condescending.
I was scheduling surgeries for the general surgery department. I called a woman so I could get her son in.....

It was a simple surgery. I told the woman that the date was X and I would follow it up with a letter.

When I first made contact with the woman I noticed that her name and the son's name were different...I'll get blasted for this but- sometimes the different name rings a bell- It could be a blended family, a kid with the dad;s name and no dad in the picture....

This is a generalization of course, but dealing with names and people for a long time makes you think this.

Example? Mrs Smith calls for her son, Bobby.....

"This is Mrs. Smith, I want to schedule my son...."
"What is your son's name?"
"Bobby"
"Hold on......I don't see a Bobby Smith in the comp.."
'HE'S IN THERE I JUST TALKED TO THE DOCTOR!"
"He's not in there....."
"YOU MEAN TO TELL ME THAT BOBBY JONES DOES NOT EXIST?"

Anyway, I wake this woman up at 2 p.m.
She doesn't have any info on the kid.
She yells at the kid to get the insurance card.
She mumbles thru the time I give her two dates and
tell her she will get follow up info.

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A few days later my boss drags me into the office and asks me why I haven't schedule this kid....THe AH woman called to complain that I never contacted her......I showed my boss that all the documentation that I made contact, had dates for the appts. and sent out a letter.

I had to call this SFB and confirm those dates....

"Oh, I forgot you called..."

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I apologize for your effed up 'treatment' in that ER.

I had a great deal of pride for many years to do my job.

Sometimes the stupid people that you deal with eff it up for everyone that follows- no excuse for treating people badly.....but....