This lady gave Boscoe a (Lion Cut) which is not what I told her. I told her a medium trim. Boscoe has gone to two other stylists and he looked great. If she works for a vet and calls herself a groomer she should be able to trim a cat without almost nicking his skin. That's why they go to school and get training. I will not be going there again. Petsmart really did the best job. They treated Boscoe wonderful and he looked so nice when done.