If you have only had it a short time and it was defective I would think you should get a refund.
Dont take no for an answer keeping on phoming and emailing until you get satisfaction.
A lot of times they say NO first as a lot of people will give up.
My Dear Mother was a Real Bulldog if she thought she was in the right and she never lost an argument.
Fight, Fight Fight!!!
GGGRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR RRRRRRRRRRRRRRRRRRRRRRRRRR!!!!!!!!!!!!!!!!!