Hi Medusa, Three cheers for you ripping that bozo a new one!!!! Personally, I think you showed incredible restraint under the circumstances. One would think a place like PetSmart would go out of their way to make sure each and every kitty up for adoption was presentable and that includes sparkling clean. Poor little Kiara, I hope their "oversight" didn't cost our little girl her purrfect furever home! Please let us know how Kiara makes out?