Ok so I know that this is an old thread but I had to say that you have to understand that people without dogs don't know what a Gentle Leader is or what it’s for. It looks like a muzzle to those that don't know. There have been many, many dogs that bit; no one wants to be bitten or to have one of their children bitten.

I had a Lab that we put a Gentle Leader on she was the sweetest dog; she just pulled on the leash. People would ask I would explain it and that was that. I don't think there’s anything to get upset or frustrated about.

Now having said that the lady in the book store was over the top. But in general who cares they don't know and we can educate them.