I actually smiled through the video. Call me a meanie but I didn't see where the cat was being hurt at all. Having a bath is not something most cats enjoy but I realize there are a lot of people who, because of allergies, etc., must bathe their cats fairly often. My daughter occasionally bathes her white kitty and she is quite good in the bath. This woman was speaking reassuringly throughout to her kitty and I was grateful to see that she was rinsing thoroughly. That is very important both with cats and dogs. My cats make more noise on the way to the vet's. Thanks for the smiles this morning Richard.