well today I am going to see what I can do, I didn't say anything to her because I wanted to slap her, or yell. I didn't want to get into anything with some old lady., maybe if I had been in a better mood I could have said something, tho I just am not the most diplomatic person, to put it mildly! I was waiting in the car with the window down, it was hot! and I ended up going into the post office to see what was taking so long. the poor dog didn't have that option.