Drs. Foster and Smith foods voluntary recall/hold for testing

[lvpets2002]

Thanks for the heads up.. I was wandering if they did or not.. I just got a new catalog from them..

[Flatcoatluver]

Thanks for letting us know Vela, I hope you don't mind but I quoted what you wrote in another forum.

[chocolatepuppy]

When will this end? I buy treats from them, but not food. I'll have to check them out. I suppose this is about the rice? I doubt the treats have rice in them. Thanks for the info.

[Vela]

She didn't mention any treats so those are probably okay, but I don't know for sure.

[Freedom]

Hi - could you please include the link to their web site where it says this? As I am looking and I don't see it. In Fact, I see a message which says their food is NOT being recalled. http://www.drsfostersmith.com/genera...N=2002&gid=568 thanks

[Craftlady]

Here's their customer help desk phone number if anyone wants to call and inquire about the so called recall. I dont see anything on their site either.

Customer Service
Help Desk
1-800-381-7179

[Vela]

I said in my post above it was not on their website. I was told this by their customer service representative. If you look on the website those foods I mentioned are on backorder as they are not being shipped out until they finish testing to make sure it's safe. I never said it was on their website. It's not recalled so much as held in limbo until testing is completed. They used rice gluten in those foods and they are being proactive, as I also already stated above.

It's not a "so called" recall, as I already stated in my first post. This was related to me by a customer service representative over the phone. If you look at the website you will see the hold placed on those foods.


They also state their foods are not part of the MENU food recall, which is not involved with the rice gluten, that is something different.