Quote Originally Posted by Freedom
Ugh! Don't say you will replace them! Say you will compensate the owners. You don't know how easy or difficult these jackets are to find, the size, how expensive they are, etc.

You will compensate up to . . . say a dollar amount. $20 per jacket, or something like that. You don't want to have to be ordering the jackets and dealing with shipping and handling etc.

But in general, I don't know if you should even do THAT much. Just pointing out that if you do want to do something for the owners, word it carefully.

Maybe in future have a check list of what owners bring - beds, toys, clothing, food. Have them sign off when all is returned? Just another idea to consider.
Well yeah, not find and buy exact jackets, I didn't mean it that way, just offer like Kay said, free board etc, or let them have the option of a cash value you'll replace if that isn't acceptable.