Well, heres my 2-cents worth...
Like previously mentioned, any antivirus is only as good as its most recent update, as an antivirus is just that - its to prevent a virus, but not necessairly help to clean it out once an infection has occurred.
Having said that, once a virus is detected in your computer - depending on the virus type (virus, worm, trojan, etc.), theres several ways to tackle the problem. Could you give us a little information>
- What was the full name of the infected file that it found (filename.***)
- What was the full virus name?
- What operating system do you have (windows xp home, windows 2000, etc.)?
- What is the antivirus you currently have on your computer, the software version, and what is the date of the virus definitions (the most recent update?)
This way we could help to point you in the right direction for removal -- and depending on the problem, Symantec (Norton) has a ton of free tools on the website to help remove the problem.
I'd be more than happy to give you a hand to the best of my abilities - i used to work for an antivirus company as tech support for virus removal -- can't guarantee that I can fix it, but i might be able to help
......
Symantec Free Online Scanner (only tells you the infection name, does not clean)
http://security.symantec.com/sscv6/...id=ie&venid=sym
Symantec Trialware Page (30 days free)
http://www.symantec.com/home_homeof...loads/index.jsp
McAfee Trialware Page (30 days free)
http://www.mcafee.com/us/downloads/index.html
E-Trust Innoculate Trialware Page (30 days free)
http://www3.ca.com/solutions/Collat...CT=19506&ID=271
E-Trust Free Online Scanner (scans not cleans)
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
*** Note: Do not install more than one antivirus on your computer at a time - they will conflict with each other based on the way they interact with your operating system ***
Also, since we're touching on virus problems, an entire other class of problems can come up with Spyware, Ad-ware, etc. Try ...
Lavasoft Adaware
http://www.majorgeeks.com/Ad-Aware_...sonal_d506.html
Spybot Search and Destroy
http://www.majorgeeks.com/SpyBot-Se...troy_d2471.html
Originally Posted by Blue_Frog
Well, heres my 2-cents worth...
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