Yes, my gut instinct is that I need to step up to the plate, here, and do something for this kitty. My brain, however, is telling me that it would be a bad idea if I, myself, attempted to do anything directly to the cat. I think it needs a professional groomer to get rid of those mats.

I will talk some more to my boss and see if she can convince the owners to take the old girl to a groomer. I *know* she would be much more comfortable if the mats were removed.

Thanks a lot for your feedback, guys!