Quote Originally Posted by applesmom
If the dogs had been seen by that vet; the vet is required to maintain a file on that pet with a copy of the rabies certificate attached. The rabies vaccination can also be confirmed by the local Rabies animal control agency.
Quote Originally Posted by lizbud
Also All Vets keep records on all their patients, so tell her to contact the Vets office again. Good luck with this.
Both of you are correct, the vet is required to maintain records AND the owners are entitled to copies of those records. If it's true the vet loses records frequently then he may be held liable for failure to maintain and provide records and can be reported.

However not knowing the whole situation it is possible for people to 'vet hop' so often they don't remember where shots were given at or even where they had their appts at which would make getting records difficult. We get this about once a week.

Just had this happen today, a lady comes in with a cat, insists she has an appt with us for 2:30 (we don't have ANY appts scheduled from 2-3 today), then lady thinks 'maybe' it might have been with the hospital down the road from us (our names aren't even close). Nope we called them they never heard of her and didn't have anyone with a similar pet scheduled at all that day. Lady keeps insisting she has an appt with one of us at 2:30. We finally just sent her off to the other place to argue with them for a while since she was now convinced her appt was with the other hosp.

There's also a possibility of having vaccinations done at one of those low cost 'parking lot clinics' where they do a 1-2 day vaccination clinic with a local vet. If a person doesn't keep the records for themselves, it might be difficult to track down which vet was the one doing the shots that day.

Just some thoughts.