Quote Originally Posted by applesmom
Inquiring minds want to know: These things aren't always what they seem to be.

It seems strange that not once in the narrative does the writer state that the dog was clearly identified as a service dog.

Without proof in some form of documentation or obvious equipment, anyone could take a dog into a store and claim it's a service dog. How would a store manager be expected to know the difference?
Agreed. Service dogs that I have observed all wear vests. If there was no identification I would agree that the store manager would have the right to ask for the dog to be removed.