My orthopedic surgeon (thumb doctor) is almost always running behind time. I usually call before I go to see how far behind he is running. However, one thing that they do is to post in the reception area how far behind each doctor is running. (Dr. "H" is running 15 minutes behind schedule, or Dr. "C" is running on time, etc.) As soon as you walk into the office, you know what to expect as far as wait time. This particular doctor ALWAYS apologizes if I have had to wait.

As I think about all of my doctors and dentist, I think that they all are courteous about telling me right up front if the wait will be long. I appreciate that. I usually bring a book (or I "people watch"!) and just knowing what the wait is expected to be helps to keep my blood pressure where it should be!

Laura, I am sorry that you were treated so poorly. Maybe if you called the office manager and explained your experience, you would feel batter. And hopefully tehy will take notice and make some office policy changes!