Dealing with "one-uppers"

[catnapper]

I almost fell over this afternoon.... we were role-playing, getting used to how they want us to approach customers. A customer came in using a cane, when Female Cliff from Cheers (from now on referrred to as Cliffina ) started to ask the guy about the cane, lower back pain, etc. Somehow she diagnosed his problem as being a slipped disc, told him all about how much she suffered with one, how grueling the surgery was, and how the recovery was. I almost fell over since everyone mentioned how one-uppers are good at listing their health problems! LOLOLOLOLOL

As for the manager telling her "well that will be a subject later" or "shall we continue.." well, he spent half the day uttering those phrases But I do think she was marginally better today.... but it might have to do with the fact that half the day was spent watching VERY badly produced videos of their selling philosophy!

[borzoimom]

As long as the manager keeps saying it- it may sink in... lol..