I dont do this often! But I need to vent!!!

[Lady's Human]

That strikes me as very strange, because after dealing with several mortgage companies between two houses, Wells Fargo would be the one I would recommend.

[critter crazy]

I am just very frustrated, they say it will all be fixed, but i have my doubts! and to top it off, they want us to send them a letter explaining why we will not be paying the late fees! I am not paying for their mistake!! 140$!! Phtttttt!!!!!

[AbbyMom]

Here's a thought: There's a web site called Planetfeedback where you can publicly post your complaints about such things:

http://www.planetfeedback.com/

The companies often take notice and repair things. Not all of them, but sometimes.

If you choose to post your story, be sure to make it factual sounding and ask specifically for what you want done--correction of their error. (Don't ask for freebies.)

Good luck. Don't blame you for anger/frustration. They act of if it's OK to do a bad job.

[lizbud]

I would call your local Auditor's office and file a complaint. It could be
handled through your local Attoney General's office too. Call local officials
to find out where to file. Have you talked directly to them & still get no where? There are government offices that might be able to help. That or,
hire a private Attorney. I signed up for automatic deductions of morgage
payment through a bank account. Works great for me.

[Twisterdog]

I, too, have had and heard of nothing but trouble with Wells Fargo. We used to have the Humane Society's accounts there, when I first joined the board of directors, and it was nothing but one hassle and mistake after another. We moved everything to a different bank, and never a single issue since.

[Pembroke_Corgi]

Contact the Better Business Bureau. They have helped me with several disputes- they are wonderful! It's free and you can fill out a complaint online at: http://www.bbb.org/ . I hope you get it resolved!

[areias]

I just had..well a huge problem with my bank, where I wrote a check to a car repair company, and although normally they do not take checks, they did for me...my bank ran the check twice (how the heck?!), the second time they ran it through it *bounced*, I had no money in my account, I called them and I guess when they cancelled the second one they kept the fee there, from the bounced check...resulting in an insufficient funds once again when the original check tried to clear...the car repair company was calling me very POed...I was on the phone for about an hour with the bank...they said it was my fault...then their system crashed...it was about 3 hours later with a lot of yelling and getting higher up on the phone chain that they finally realized the error. So my advice...yell like a banchee, ask to speak to supervisors, managers, CEOs, whatever it takes!