I dont do this often! But I need to vent!!!

[critter crazy]

The problem is they want me to pay a late fee for their error!!! They cashed my checks on time!!!! They just didnt process them, till almost a month later!! how the heck is that my fault??????

[gini]

I am sorry this happened to you - it is beyond frustrating to get it all sorted out.

Please be sure to keep copies of EVERYTHING. Also, this could impact your credit (showing late payments and late fees). Get them to write you a letter of apology and clearly state that it was their error.

This is YOUR CREDIT so it will be up to you to stay on top of this.

With these large companies personal service is down the drain and the right hand doesn't know what the left hand is doing.

Funny how they always manage to cash the checks though, isn't it?

[wolflady]

I have had nothing but trouble from Wells Fargo as well. It's scary that they make such huge errors with accounts. This is my financial well-being here!
A couple of years ago, I went to close one of my accounts I had with them, but keep the other one open. What did they do? They closed ALL of my accounts. It was a pain in the butt to clean that mess up.

Another big mistake on their part was a line of credit account. After paying it off, apparently their computers weren't tracking and I just found out last month that I've been accruing delinquencies on that account. WTF? I paid that sucker off and had no idea that all of this was going on until I tried to apply for a credit card and my application was turned down. I was shocked, considering I have exceptionally good credit. I pay all of my bills on time, every time. I called right away to find out why my application was turned down, and came to find out about the line of credit account, which had been paid off in full months ago. Even when I logged into my online statements there was a balance of $0.00 because I paid it off. It scares me to think that there is such a disconnect causing issues like these.

A friend of mine told me how Wells Fargo had associated someone else to her social security number, and that person then spent $17000 through her account! How does that happen? Not to mention it was a mexican man associated to a very clearly amerian woman's account! How can something major like that even happen?? Scary...

[Lady's Human]

That strikes me as very strange, because after dealing with several mortgage companies between two houses, Wells Fargo would be the one I would recommend.

[critter crazy]

I am just very frustrated, they say it will all be fixed, but i have my doubts! and to top it off, they want us to send them a letter explaining why we will not be paying the late fees! I am not paying for their mistake!! 140$!! Phtttttt!!!!!

[AbbyMom]

Here's a thought: There's a web site called Planetfeedback where you can publicly post your complaints about such things:

http://www.planetfeedback.com/

The companies often take notice and repair things. Not all of them, but sometimes.

If you choose to post your story, be sure to make it factual sounding and ask specifically for what you want done--correction of their error. (Don't ask for freebies.)

Good luck. Don't blame you for anger/frustration. They act of if it's OK to do a bad job.

[lizbud]

I would call your local Auditor's office and file a complaint. It could be
handled through your local Attoney General's office too. Call local officials
to find out where to file. Have you talked directly to them & still get no where? There are government offices that might be able to help. That or,
hire a private Attorney. I signed up for automatic deductions of morgage
payment through a bank account. Works great for me.

[Twisterdog]

I, too, have had and heard of nothing but trouble with Wells Fargo. We used to have the Humane Society's accounts there, when I first joined the board of directors, and it was nothing but one hassle and mistake after another. We moved everything to a different bank, and never a single issue since.