Ok remind me never to move to the States to become a retail person - oooohhh wow what a life. But even in my job I get snide ignorant and over the top people. I remember this one client who came in to see one of the Solicitors in the office where I worked and when she came in she was told that he was on holiday and when the principle of the firm came down to speak with her she told him she did not want to deal with him and would sit there until the other solicitor returned. We kinda had to laugh at that one as he had only begun a two week holiday in France...... So she would have been sitting there for 14 days and nights in a cold office as it was winter and the heating system was broke. so the principle (my boss/owner) told her go ahead but we would not be sitting with her or entertaining her during her two week stay and she looked at him and said what do you mean 2 week stay and he again explained that Mr. D. had gone on holiday for 2 weeks and would not be back before Christmas but she was more than welcome to stay in an uncomfortable chair and cold office for 2 weeks, she soon left.