LOL! Some of these comments are great! this is my third year working in retail during the holidays. Nothing was as bad as the first year, while I was still a supervisor. Oy-yoi-yoi! Well Donna, I hope you - and poor Craig - manage to retain a small amount of serenity through all this. Just take a deep breath, and say the Serenity prayer , even if it's a million times - it works!