Wow you did great at explaining that to them! I hope they listen to you and don't be mean back or anything. I always use Yesterday's News and it is the best stuff I have ever come across for rabbits. My bun bun never tries to eat it and she loves sitting in her litter, but when I take her out and smell her feet I'm expecting to smell urine, but her feet actually smells good thanks to the Yesterday's News! I highly recommend that for rabbits! Good Job! You should tell us if they reply back to you.