Okay, PTers, I need help. :(

**borzoimom** · 11-28-2006, 04:02 PM

I order my hair of the dog by pay pal. I get a receipt from them, then a receipt from Docs Blend. Also- if your account has not been used in a while, you got the message about the password to verify your information.

**Sevaede** · 11-28-2006, 04:05 PM

Originally Posted by borzoimom

I order my hair of the dog by pay pal. I get a receipt from them, then a receipt from Docs Blend. Also- if your account has not been used in a while, you got the message about the password to verify your information.

See, the thing is, I have received *NOTHING* whatsoever from PayPal regarding ANYTHING since I've ordered those books.

I did not get a password verification message. I got a message telling me that the password I entered, to log in to my account, was incorrect.

**borzoimom** · 11-28-2006, 04:09 PM

Wow- maybe the customer has it set up it goes through them for the receipt. If they did not want you verify an account, maybe you should change your account. Any chance you are using the wrong password? or you have the capslock on?

**chocolatepuppy** · 11-28-2006, 04:20 PM

Call them, 100 times if you have to, e-mail them, 100 times if you have to. I had problems when I first started with them, none since. It was a mess with my password. I finally emailed and told them "as hard as I am trying to get my password, how do you know it's really me?", I sent it to security.

They responded quickly to that.

**Sevaede** · 11-28-2006, 04:45 PM

Originally Posted by chocolatepuppy

Call them, 100 times if you have to, e-mail them, 100 times if you have to. I had problems when I first started with them, none since. It was a mess with my password. I finally emailed and told them "as hard as I am trying to get my password, how do you know it's really me?", I sent it to security.

They responded quickly to that.

Your reply made me giggle a bit.

I have made it clear to them that I will be emailing (and now, calling!) them many times. I will be a very big thorn until the issue is resolved.

**borzoimom** · 11-28-2006, 04:49 PM

The customer means the vendor. They can set up their accounts either pay pal sends a receipt or they do.
I am glad you got your answer though. The only time they said I had a wrong password, they just wanted me to go through the page to verify the account.. anyway- good luck.

**Sevaede** · 11-28-2006, 04:56 PM

Originally Posted by borzoimom

The customer means the vendor. They can set up their accounts either pay pal sends a receipt or they do.
I am glad you got your answer though. The only time they said I had a wrong password, they just wanted me to go through the page to verify the account.. anyway- good luck.

No, the person making the purchase is a customer. The person supplying the purchased item is the vendor.

It's not a hit and miss thing like "hey, do you wanna send a receipt this time or shall I?".

I never have gotten the password wrong. I made that clear. I have not had to verify anything, etc etc etc etc etc.

I have not gotten any answer, though, thanks for your concern.

**Sevaede** · 11-28-2006, 04:41 PM

Originally Posted by borzoimom

Wow- maybe the customer has it set up it goes through them for the receipt.

I, *myself*, am the customer.

If they did not want you verify an account, maybe you should change your account.

They didn't have me verify *their* sale of a book *to* me. Why would they verify my account? And why should, or would, I have to change accounts? That is not going to resolve anything, just cause more confusion and worry.

Any chance you are using the wrong password? or you have the capslock on

Nope.

**Pembroke_Corgi** · 11-28-2006, 04:07 PM

Books ordered from Amazon.com are often from individual sellers, so don't sweat it if you don't get a confirmation from them. I've sold my used textbooks on Amazon, and all that Amazon does is ask you to send the email, but many people don't.

As for paypal, is there a number you can call to reset the password?

**Sevaede** · 11-28-2006, 04:42 PM

Originally Posted by Pembroke_Corgi

Books ordered from Amazon.com are often from individual sellers, so don't sweat it if you don't get a confirmation from them. I've sold my used textbooks on Amazon, and all that Amazon does is ask you to send the email, but many people don't.

As for paypal, is there a number you can call to reset the password?

WHEW! Okay, now I am not fretting so much about that one Amazon order. I guess I will just wait for it to arrive!

I was reading that they just set up something to where you can call. I will call them in a bit!