Yes, that is MY experience, I can only speak for myself, I am not a vet. Squishy water filled balloon sums it up for me.

Can you look at the flaky spot? Does there seem to be any pus buildup there?(Don't pick at it unless you know what you are doing!)

Is Marshmallow comfortable? That's the most important thing.

Caseysmom had a good point about getting some starter antibiotics - if your vet knows you well, shouldn't be a problem.

If M isn't scratching at it, good. If so...the oil I mentioned may ease the itching.