What a nightmare. I can't believe that some people actually feel that by giving their child no boundaries they are doing them a favor.
If that happens again (which hopefully won't happen) I would ask the parent to move the child if the child refuses. It they refuse, you could say something like, "Ma'am if you don't move your son I will have to." Just to cover all of your bases.
I'm glad your manager was understanding. I actually feel sorry for the boy if his mother lets him behave that way. He will have a hard life.
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