Quote Originally Posted by caseysmom
I am so fed up with some of these companies. I just called to cancel their internet and the guy kept on insisting that he would transfer the account to me, I said "I have internet already...he is DEAD cancel the account" He kept cracking jokes so I said "a word of advice, when someone calls because someone has died joking is in poor taste" and I hung up.
I would have gotten his name and reported him. That is way way out of line.

Funny that he could change the account so rapidly! I am divorced, but kept the cable tv/internet which was under my ex's name. I tried to change it, but I needed to go in person. Finally I went - exchanged all of the old analog boxes for the new digital ones with new remotes. (they gave me all of this without any questions). To change the name they wanted MY DIVORCE PAPERS, COPY OF THE BILL, MY DRIVER'S LICENSE, SOCIAL SECURITY NUMBER etc. I gave them all of that.

Two days later, I get it all back in the mail. He has moved out of state and they need his current driver's license number, address blah blah. I don't have any of that but provided a last known address and phone. Now they want copies of utility bills with my name and address, phone bills, another copy of my driver's license.

So for me, I have to go through all of this (Comcast-now Time Warner) - but for you - they could transfer the account over the phone???????

How much you want to bet if I was late with a payment - they sure would be coming after me.