Don't do it. They're AWFUL! I am a Computer Engineer, I have a lot of experience with networking, I build my own computers...

The first router they sent was defective. I spent 5+ hours on the phone with tech support, which seems to be based in India. I could barely understand a thing the idiot was saying on the other end of the line, and he kept giving me the run around, accusing me of not setting it up properly.

Eventually they relented and sent me a new router, it worked, but service was spotty for about two months. Then that one went bad. I spent hours upon hours trying to figure out what the heck was going on. We essentially went 3 weeks without any phone other than our cell phones, and I finally gave up. I hooked my old router back up, called SNET, and cancelled Vonage. Or so I thought.

The next month, I found they were STILL charging my card, even though I had called and cancelled. I called again and DEMANDED my money back, and again told them I wanted to cancel. They assured me it was all taken care of. But I found out different the very next month, when yet another charge from Vonage showed up on my credit card.

By this time I was pretty irate, so I called them up, fuming, threatening to sue, and demanded to speak to a manager. They tried to pass it off as a "fee" which was BS and I knew it. I called them on it, and again demanded the $ back. They finally relented. I said this time you better cancel my service, or you'll be hearing from my lawyer!

I watched my credit card statement, and as soon as I saw the credit refund, I reported the card stolen, cancelled it and had a new one issued.

Don't even get involved with Vonage. They're a NIGHTMARE.