i think what is wrong with most people is that they are angry at the world....i'd get into bad childhoods, etc. but that'd be more better off for my psych class, lol. no what i think it is, is most people are angry and they feel better if they take it out on someone they DON'T know, i.e. fast food people/retail. then i guess they can go on with their day, and pretend it never happened, yet feel yet a little bit better because they think they succeeded in making someone, however impossible that would be, more miserable than themselves. i would have to say the instance at taco bell with me, the guy defintely succeeded in doing so .....i guess they just think that if they're in a big enough city, HA! like they'll ever see the same person again. but then again, i guess now i have more patience with fast food people, if they mess up on my oder. i would defintely never DREAM of being as rude to someone as that guy was to me.