Kfamr,

You know the old saying about the customer always being right. Sucks sometimes.

I'm lucky in that BB&B has a "Pass The Buck" policy. Anytime, no matter what the issue is, there is a problem with a customer or whatever, we are encouraged to pass the buck to management. Makes my job a whole lot easier.

Dionne,

As far as the taco in the face goes, I would've called the cops and pressed charged. No one, and I mean NO ONE has the right to put their hands on you, let alone do what they did. That is considered assault and is punishable by law.