The Dog House is extremely picky about cleanliness to a point where I think it becomes a little too obsessive, but too much is better than not enough for all these dogs I guess. I know some are scared, but others are just impossible. One lady brought a lab in and her kids were with her and you could tell she was thrilled to be rid of the kids' dog for the weekend. I was less than thrilled to be receiving it though. Yes, its the owners' fault and its the owners I am mad at. I couldn't believe my own thoughts the other day when I was thinking that I could manage without getting another dog for a while. That's how exhausting the job is.