New peeve thread???

[gini]

Everything that Debbie said.................I called AT&T because their workers had (a) disconnected a jack in the house (b) hooked my office telephone line up to some one else in my neighborhood. In other words, I now had their telephone number and had lost my own.

I was on the phone for over an hour. I especially like the part where they say "let me transfer you to the right person" and they disconnect you.

I do think that if enough of us started writing some letters and telling them we weren't taking it anymore they might pay attention.

Have you ever noticed that they always seem to have the billing department working just fine?

[Lobodeb]

My hubby had the same problem. A storm had knocked out our DSL, so he called tech. support. Was on the phone with their automated system for 18 minutes, while they tried to have their computer guide him through what could be wrong. He pressed the button to talk to someone about paying the bill after he got tired of waiting, and wouldn't you know, someone picked up the phone immediately!