Professional apologizers.

I've spent way too much time on the phone with places like Comcast, the phone company, etc. lately and it grinds me to no end when they continue to apologize <my snotty attitude inflected in voice here> "I'm so sorry Mrs. Hanson." "I apologize for the inconvenience Miss Hanson." "I understand Ms Hanson, but that is the earliest appointment we can schedule."

First of all...Bull Sh*t you're sorry and you understand! You really don't care, you're just giving your trained response to my rant, which is only going to make me rant more! Do they realize they sound like robots...and that they act like it too? Not a one of them is capable of making a decision or coming up with a non-canned response.

The other thing that really grinds is the "Mrs. Hanson" part. How dare you assume that just because I don't sound like a teenager I'm married and there is a "Mr. Hanson" at home. "Mrs. Hanson" is my mother and my grandmother and they have absolutely NOTHING to do with this call, so LEAVE THEM OUT OF IT!

OK, ok, I really need to calm down here. I swear big corporate America is going to be the death of me yet.