Update on Nebo's "indestructible" dog bed

[SKEnterprises]

Amy,
We are sorry to hear the replacement bed did not last either. In our experience, there are some dogs that are more destructive
than others (no matter the breed) and are determined not to have anything in their crate. It all boils down to the individual dog
and their attitudes towards bedding.
The Cougar on our website is more "playful" than destructive. All the photos are real, supplied by actual customers, and the
testimonials are real.

Through no fault of the owner our product sometimes gets destroyed. We have many, many, many happy customers with these products and
a small percentage of dogs we can not get on a bed of any sort. As stated before, the breed doesn;t matter. We have other Huskies
that are happy customers.

We have a money back guarantee on the product you purchased and that is still valid. Our guarantee states the bed must be shipped
back to us to obtain a refund and we have not seen anything from you, so we have not done anything. Having someone call and make
meaningless threats is not too nice either.
We prefer to see these beds in person to help determine the failure, and be sure a dog was at fault. We have got beds back before
where they were cut up, or slashed, dirty and the people claimed the dog did it. Unless the dog had a razor knife in their paw it's
unlikely. We also always try to improve the product if we can. We will learn from failure to make a better product. Looks like we
will not be able to in this case.

There is no magic indestructible pet bed. Guess what the military uses: Cordura! Or at least the people I know in the sewn military
products industry use an imported version of it. Ballistic nylon is too loosely woven to resist the tearing a dog does to the
individual fibers and yarns in a pet bed. How do I know....we tried several beds made from it.
No need to be warned about our company, we stand behind what we say either on the phone or online.
Since you took the time to email us a picture of the bed, we'll go ahead accept that as the proof of destruction. We will process a
refund per our guarantee and send a check to the address listed on the original order form.
We appreciate you giving us a try, and if something better comes along, we will contact you to see if you would be interested having
Nebo test it for free. We are always searching for better materials to make these beds from. We have to balance durability and
comfort at the same time. I can make a bed Nebo won't destroy, but he likely wont use it as it will be as hard as the bottom of the
crate (Our Titan is close) but is being discontinued shortly due to the fabric no longer being available to us.

Look for the check in the next week or so.
Regards,
SKE

Our little Chee-Wee


and Happy

[wolf_Q]

If you would have replied to the two emails I sent you (and I gave you plenty of time to reply...the last one was sent May 9th!) it wouldn't have been like this. I spend most of my money on my dog and I'm happy to stand behind products that work. I'm sure your products work for some people, and its OK that it didn't work for my dog but I did not appreciate being ignored and I hope you are not implying that I would cut up the bed. Trust me, I'd much rather have a dog bed I can use than the money, otherwise I wouldn't have bought it in the first place.

I'll be looking for the check, thanks.